Technical service conditions

NOSOMOVIL S.L. (hereinafter bemovil) conditions for the repair service of consumer electronics equipment (personal computers, phones, tablets and others) with pick up and delivery at the customer’s home. The delivery of the device to the carrier implies acceptance of these conditions by the customer.

Through our website you can prepare your own repair estimate and arrange for the collection of your device to be repaired at your own home or address of your choice. Please note that the address for our delivery of the repaired device will be the same address you used for pick-up.

1. Repair requests are individual per device. Each device to be repaired will be delivered to the carrier in an individual package with its own pick-up number.

2. Transportation zones. The area for the collection and delivery of devices is exclusively mainland Spain and the Balearic Islands and mainland Portugal.

3. The validity of the offer ends with the third unsuccessful attempt of collection, by the carrier, of the device at the address you have provided.

4. Loss or damage insurance. Bemovil is responsible for the device in case of loss or damage during the transport service if the service has been contracted from Bemovil.com.

Bemovil’s transport insurance includes coverage up to a maximum of 550 euros per shipment, which improves the carrier’s liability whenever it is lower (according to the regulations of the Land Transport Law).

If you wish to take out insurance coverage in excess of that stipulated in the previous paragraph, you must indicate this by declaring the value of your device in the Remarks section of the collection request form. This implies accepting the payment of a 1.5% commission on the value declared for transport.

Apple devices are fragile products and susceptible to damage in transit. Therefore, it is the consumer’s responsibility to prepare the package in such a way that the device is securely and perfectly packed, being the most advisable to use the original box of the equipment to be repaired. Please note that in the event of a claim, the Insurer may deny indemnity if it determines that the damage is the result of insufficient packaging for the product being transported.

5. Diagnosis and approval of budgets. Our technicians, once they have the device, will issue a diagnosis and a definitive estimate for its repair:

• In case of coincidence with the previous budget of your request, the repair will be carried out immediately.
• In the event that your request does not match the previous estimate, you will be informed of the new estimate that you will have to accept in order to proceed with the repair. If you refuse to carry out the repair, the device will be returned to your home against reimbursement of the amount corresponding to the diagnosis for the issuance of the estimate in Technical Service (10 €) and Transport in force on our website on the date of request for your Area:

• In case the customer considers it, he can send or pick up the equipment with his own means of transport to avoid assuming the cost of such service, not being exempted from paying the diagnosis for the issuance of the budget in Technical Service if the repair is rejected.
• If during the repair process new faults are detected which, due to technical impossibility, could not have been determined during the diagnosis for the preparation of the definitive estimate, they will be the reason for a supplementary estimate, requiring the customer’s new conformity. The non-acceptance of the complementary quotation will not exempt the client from the payment of the service rendered for the first accepted quotation.

6. Deadline for budget issuance. The deadline for the issuance of the final quotation is 10 working days from the delivery of the device by the carrier to Bemovil. In case of not receiving the final quotation within this period, the customer has the right to recover his unrepaired device free of charge upon written request to Bemovil.

7. Time to repair. The repair will be carried out within a maximum of 30 working days from the delivery of the carrier, except for causes beyond Bemovil’s control, such as manufacturers’ stock ruptures, strikes, natural disasters, etc. If repair is not possible within this period, the customer has the right to recover his unrepaired device free of charge upon written request to Bemovil.

8. Method of payment. The method of payment for repairs is cash on delivery of the repaired device.

9. Transport company. The forwarder will be able to contact you at the telephone number you have provided and will try to meet the requested schedule whenever possible.

The transportation agency makes up to three delivery attempts per shipment if, for reasons beyond its control, the vehicle cannot be delivered upon arrival at its destination.

After the third unsuccessful delivery attempt, the carrier will return the device to our facilities and it will remain in our warehouse. The device is at your disposal in our facilities upon payment of the amount due plus storage costs (according to current rates), being your responsibility the withdrawal of the same. Storage charges will be accrued after one month from the beginning of the deposit. From that moment on, Bemovil will proceed to invoice at a rate of 30 euros per equipment per day, with a maximum of 3 years where if the customer has not claimed his equipment, Bemovil will proceed to scrap it, being totally exempted from any claim by the customer.

10. The non-acceptance of the final quotation implies the return of your device with a cost for the originated transport expenses. In this case, the procedure shall be similar to that described in the previous sections.

11. All prices quoted are inclusive of VAT.

12. Warranty. The repair carried out will be guaranteed for 3 months from the delivery of the device, provided that the device is not manipulated or repaired by third parties. The repair warranty fully covers the repair carried out (labor and components used) as long as the repair is for the same reason and for the same concepts that appear on the invoice of the previous repair.

The warranty coverage for a new repair includes the transportation service under the same insurance conditions as the service originally provided.

Failure caused by improper use of the device is not covered by the warranty.
In the event that the customer is informed of the existence of a hidden fault, the non-acceptance of its repair, by stating it in writing, will mean that Bemovil will not be liable for subsequent faults caused as a result of hidden faults.

In order to validate the Warranty, the presentation of the invoice from Bemovil will be required.
The warranty does not cover software reinstallation requirements as this is the customer’s responsibility.

13. Spare parts for repairs. To repair your product, Bemovil can use components compatible with Apple devices or original reconditioned components, equivalent to new ones in terms of performance and reliability.

14. Bemovil does not offer data recording as a complementary service. Remember that it is your absolute responsibility to periodically back up your information and that the loss of data may be necessary or derive from the technical intervention itself, so in no case will Bemovil be obliged to warn you or request your permission to proceed with an operation necessary for the service even if it may involve the loss of your data.

It is also your responsibility to keep the preload disks of your operating system, drivers and other software you may have installed, Bemovil is not responsible for the reinstallation or preloading of any software.

15. In no case will Bemovil be responsible for the payment of any compensation resulting from an incident occurring outside its facilities for reasons unrelated to the repair.

16. Security conditions of the information contained in the customer’s equipment.

• Backup copy: It is the customer’s full responsibility to have made a backup copy of its information prior to the delivery of the equipment to Bemovil. The customer assumes that Bemovil is not responsible for the information in any case, who may format the hard disk if this is necessary for the diagnosis or resolution of the failure. If the customer requests Bemovil to make a backup copy of his data prior to the repair, he will be informed of the costs and the possibility or not of making such a copy, depending on the condition of the equipment.
• Software: Bemovil is not responsible for the software previously installed on the equipment in case it is necessary to format it. If the customer requests us to reinstall software on his equipment, it is the customer’s responsibility to provide a copy of that software either on original disks or on a backup copy he has made. Bemovil is not responsible for the backup copies provided by the customer and if these do not comply with the regulations on Intellectual Property in force in Spain, assuming at all times that you are using your right to “private copy”, which such regulations grant.

17. European Data Protection Regulation (GDPR)

NOSOMOVIL S.L. is responsible for the processing of personal data supplied by the customer. The main reason we collect your personal information is because it is necessary for the purpose of providing our services. You should know that, in order to provide our services, it is necessary to transfer your data to third parties, specifically to manufacturers and/or official services of the brand of your device to be repaired. In the event that a courier service is involved in the collection and/or delivery of the device to be repaired, it will also be necessary to transfer your data to the company in charge of providing such service. By providing us with your personal information, you expressly authorize us to process and share your information with such partners, to the extent that they are directly involved in the provision of the contracted service. You have the right to exercise your rights of access, rectification, opposition, limitation, portability or revocation of the consent of your data, by sending an e-mail to gestion@bemovil.es or by mail to bemovil, Calle Baza Parcela 3 Local 20A 18220 Albolote (Granada). Acceptance of the information contained in this document implies acceptance of any of the legal documents to which reference is made, specifically the Legal Notice, Privacy Policy and Cookies Policy NOSOMOVIL S.L. published on its website. The realization of the backup or access to the customer’s equipment does not imply in any case the processing of any personal data that may exist. In any case, this contract serves as a commitment of confidentiality and as a guarantee that Bemovil has developed all the security measures required by the European Data Protection Regulation (GDPR).

18. Access to your data. Once the contract has been formalized, you will have access to the data you have provided as well as to the selected estimate and your request code in order to be able to follow up your repair. This information will be displayed on the screen and will be sent to you by e-mail when you confirm your collection request.

If you identify any error in the information provided, you can correct it by contacting Bemovil by email at info@bemovil.es or by phone at 958 15 69 21 during business hours.

19. Respect for the environment. If you want to keep the replaced parts you have to indicate it at the time of leaving us your equipment, otherwise and following our policy of protection and respect for the environment, the replaced components will be taken to a recycling center.

Conflict resolution

• Claim forms: Bemovil provides you with claim forms in accordance with current legislation. If necessary, you can request them in all our establishments or download the complaint forms.
• Online Dispute Resolution: The Online Dispute Resolution platform is a website managed by the European Commission to ensure safe and quality online shopping that helps consumers and businesses resolve their complaints without going to court. You can access the online dispute resolution platform here.
• If you have a complaint, need to deal with matters related to these General Conditions or believe that we have not handled your problem satisfactorily, to facilitate your communication with Bemovil, we provide you with the following e-mail address: calidad@bemovil.es.

However, we inform you that you will ultimately have to address any claim to our fiscal address by BuroFax.

Fiscal data:
NOSOMOVIL S.L.
Calle Baza Parcela 3 Local 20A 18220 Albolote (Granada) Spain
C.I.F. B-19547678